It is in everyone’s interest that concerns and complaints are resolved at the earliest possible stage. Concerns should be raised with either the class teacher or headteacher. If the issue remains unresolved, the next step is to make a formal complaint but many issues can be resolved informally, without the need to use the formal stages of the complaints procedure. Our school takes concerns seriously and will make every effort to resolve the matter as quickly as possible.

Please click on the link to view the Heath Academy Trust complaints policy:

Complaints about SEND provision:

If you want to complain about a school’s SEN support, you should do it while your child is still registered at the school.

This includes complaints that the school has not provided the support required by your child’s SEN statement or education, health and care (EHC) plan.

Follow these steps in order. Move on to the next step if your complaint is not resolved.

1. Talk to the school’s special educational needs co-ordinator (SENCO).
2. Follow the school’s complaints procedure.
3. Complain to your local authority.
4. If still unresolved, you can complain to the DfE. They can review how the decision was made and ask the school to take action, but they usually cannot change the decision itself.

Complain to the DfE instead of the local authority if both the following apply:

• the school is an academy or free school
• your complaint is not about an SEN statement or an EHC plan